Terms & Conditions — Automate Scale AI LLC

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Automate Scale AI LLC (“Company,” “we,” “us,” or “our”) governing your use of our website (automatescaleai.com), services, and all communications including but not limited to SMS/MMS messaging, telephone calls, AI-powered interactions, and email.

By accessing our website, submitting any form, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use our website or services.

1. Description of Services

Automate Scale AI LLC provides revenue operations management, AI-powered receptionist services, lead qualification and booking systems, pipeline management, advertising creative and management, and related consulting services for local service businesses.

Our services may include, but are not limited to:

AI-powered phone answering and lead qualification
Automated appointment scheduling and CRM integration
Digital advertising campaign management (Meta, Google, etc.)
Revenue dashboard and pipeline analytics
Lead source audit and optimization
SMS/MMS messaging campaigns and follow-up sequences
Automated call and voicemail systems

2. Eligibility

You must be at least 18 years of age and have the legal authority to enter into these Terms. By using our services, you represent and warrant that you meet these requirements. If you are submitting information on behalf of a business, you represent that you have the authority to bind that business to these Terms.

3. Consent to Communications (A2P Compliance)

IMPORTANT: Please read this section carefully. It governs how we communicate with you via text messages, phone calls, and other channels.

3.1 Express Written Consent

By providing your phone number and submitting any form on our website (including the “Get My 30-Day Gameplan” form or any consultation request form), you provide your prior express written consent under the Telephone Consumer Protection Act (TCPA), applicable FCC regulations, and all relevant state and federal laws to receive:

Text messages (SMS/MMS) — including transactional, conversational, and marketing messages sent via automated systems
Phone calls — including calls from live agents, AI-powered voice systems, and automated/pre-recorded voice messages using an automatic telephone dialing system (ATDS) or artificial/pre-recorded voice
Voicemails — including pre-recorded voicemail drops to your mobile or landline number
Email communications — including marketing emails, service updates, and transactional messages

3.2 Consent Is Not Required for Purchase

Your consent to receive automated calls, text messages, or other communications is not a condition of purchasing any goods or services from Automate Scale AI LLC. You may revoke consent at any time as described below.

3.3 Message Frequency and Rates

Message frequency varies and depends on your level of engagement and the nature of your inquiry.
Standard message and data rates may apply. Your mobile carrier's messaging and data rates apply to all SMS/MMS communications.
Automate Scale AI LLC is not responsible for any charges imposed by your wireless carrier.

3.4 How You Opt In

You opt in to receive communications from Automate Scale AI LLC when you:

Submit the “Get My 30-Day Gameplan” form on our website
Submit any contact, consultation, or inquiry form on our website
Provide your phone number or email through any web form, chat widget, or landing page operated by us
Verbally provide consent during a phone call with our team or AI system
Send us an inbound text message or email requesting information
Provide your contact details through a partner referral form

Each opt-in constitutes consent to receive communications at the phone number and/or email address provided at the time of submission.

3.5 How to Opt Out

You may opt out of communications at any time using any of the following methods:

To opt out of text messages (SMS/MMS):

Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message received from us
Email [email protected] with the subject “STOP SMS” and include your phone number

To opt out of phone calls:

Request removal during any live or AI-powered call
Reply “STOP CALLS” via text to our number
Email [email protected] with the subject “Do Not Call”

To opt out of email:

Click the “Unsubscribe” link at the bottom of any marketing email
Email [email protected] with the subject “Unsubscribe”

After opting out of text messages, you will receive a single confirmation message. No further messages will be sent unless you re-opt-in. Opting out of one channel does not automatically opt you out of other channels.

3.6 Help

For help regarding our messaging services, reply HELP to any text message from us, or contact [email protected].

3.7 Supported Carriers

Compatible with all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint/T-Mobile, U.S. Cellular, and most MVNOs/regional carriers. Carrier delivery is not guaranteed. We are not liable for delayed or undelivered messages due to carrier issues.

3.8 Record of Consent

We maintain records of your consent including the date, time, source (form URL or method of opt-in), IP address, phone number provided, and the specific language you agreed to at the time of consent. These records are maintained in compliance with TCPA, FCC, and CTIA guidelines.

4. AI-Powered Services Disclosure

Automate Scale AI LLC utilizes artificial intelligence technology in the delivery of its services. You acknowledge and agree that:

Phone calls you receive or make to our system may be handled by an AI-powered voice agent, not a human operator
Text message responses may be generated by AI systems
Lead qualification, appointment scheduling, and follow-up communications may be automated
AI systems act on behalf of Automate Scale AI LLC and/or our clients
While our AI is designed to be accurate and helpful, it may occasionally produce errors or imprecise responses

All calls may be recorded and/or monitored for quality assurance, training, compliance, and dispute resolution purposes. By using our services, you consent to such recording.

5. User Obligations

When using our website and services, you agree to:

Provide accurate, current, and complete information
Not submit false, misleading, or fraudulent information
Not use our services for any unlawful purpose
Not interfere with or disrupt the operation of our website or services
Not attempt to gain unauthorized access to our systems
Not use automated bots, scrapers, or similar tools to access our website
Comply with all applicable local, state, national, and international laws

6. Intellectual Property

All content on our website — including text, graphics, logos, images, software, audio, video, and the selection and arrangement thereof — is the property of Automate Scale AI LLC or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, transmit, display, sell, license, or otherwise exploit any content from our website without our prior written permission.

7. Disclaimer of Warranties

Our website and services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

We do not warrant that our services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

8. No Guarantees of Results

Automate Scale AI LLC does not guarantee any specific results, outcomes, revenue figures, or performance metrics. Any examples, case studies, or testimonials presented on our website or in our marketing materials are illustrative only and do not guarantee similar results for your business. Results vary based on market conditions, business type, implementation, and many other factors outside our control.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Automate Scale AI LLC, its owners, officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, arising out of or in connection with your use of our website or services, regardless of the theory of liability.

Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim, or one hundred dollars ($100), whichever is greater.

10. Indemnification

You agree to indemnify, defend, and hold harmless Automate Scale AI LLC and its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney's fees) arising from your use of our services, your violation of these Terms, or your violation of any rights of a third party.

11. Third-Party Services

Our services may integrate with or link to third-party platforms including but not limited to GoHighLevel (GHL), Meta (Facebook/Instagram), Google, Stripe, and various CRM and communication platforms. We are not responsible for the privacy practices, terms, or content of any third-party services. Your use of third-party services is subject to their respective terms and policies.

12. Termination

We reserve the right to suspend or terminate your access to our website and services at any time, for any reason, without notice. Upon termination, all provisions of these Terms that by their nature should survive will remain in effect, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of Washington. You waive any right to a jury trial or to participate in a class action.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Automate Scale AI LLC regarding your use of our website and services. These Terms supersede any prior agreements, communications, or proposals between you and us.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

17. Contact Information

If you have any questions about these Terms, please contact us:

Automate Scale AI LLC
Email: [email protected]
Website: automatescaleai.com