Privacy Policy

This Privacy Policy describes how Automate Scale AI LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, submit forms, or interact with our services, including but not limited to telephone calls, text messages (SMS/MMS), and email communications.

By accessing our website or submitting your information through any of our forms, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Personal Information You Provide

When you submit a form on our website, request a consultation, or otherwise interact with us, we may collect:

• Full name
• Email address
• Phone number (mobile and/or landline)
• Business name and type
• Service area or location
• Any other information you voluntarily provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate geolocation
• Browser type, version, and operating system
• Pages visited, time spent, and navigation path
• Referring URL and search terms
• Device identifiers and screen resolution
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party platforms such as advertising networks, analytics providers, CRM platforms (including GoHighLevel), and referral partners.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services
• To send you text messages (SMS/MMS), phone calls, and voicemails related to your inquiry or our services
• To send email communications including service updates, marketing materials, and follow-up messages
• To schedule and manage appointments
• To personalize and improve our website and services
• To analyze website traffic and user behavior
• To comply with legal obligations and enforce our terms
• To prevent fraud and protect the security of our systems

3. Consent to Communications — SMS, Calling & Messaging Policy

This section is critically important. Please read carefully.

3.1 Express Written Consent (Opt-In)

By submitting your phone number through any form on our website (including but not limited to our “Get My 30-Day Gameplan” form), you provide your express written consent to receive:

• SMS/MMS text messages — including but not limited to appointment confirmations, reminders, follow-up messages, service updates, and marketing/promotional messages
• Phone calls — including calls from our team, our AI-powered receptionist system, and automated/pre-recorded voice messages
• Voicemails — including pre-recorded voicemail drops

This consent applies to the phone number you provide at the time of submission. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies based on your interaction with our services.

3.2 Types of Messages

You may receive the following types of communications:

• Transactional Messages: Appointment confirmations, reminders, scheduling updates, service delivery notifications, and account-related alerts
• Conversational Messages: Responses to your inquiries, follow-up conversations related to your submitted form or consultation request
• Marketing/Promotional Messages: Information about our services, special offers, case studies, educational content, and related business opportunities

3.3 How to Opt Out

You may revoke your consent to receive text messages at any time by using any of the following methods:

• Reply STOP — Text the word “STOP” to any message you receive from us. You will receive a single confirmation message and no further texts will be sent.
• Reply UNSUBSCRIBE — Text “UNSUBSCRIBE” to any message from us.
• Email us — Send an email to [email protected] with the subject line “STOP SMS” and include the phone number you wish to opt out.
• Call us — Call or leave a voicemail requesting removal from our messaging list.

After opting out, you may still receive a single confirmation message. Opting out of SMS does not opt you out of other communication channels (email, phone calls) unless you specifically request so.

3.4 How to Opt Out of Phone Calls

To opt out of phone calls (including AI-powered calls and pre-recorded messages):

• Request removal during any live or AI-powered call
• Email [email protected] with the subject “Do Not Call”
• Reply “STOP CALLS” via text message

We will process your request within 5 business days.

3.5 How to Opt Out of Email

Every marketing email we send contains an “Unsubscribe” link at the bottom. You may also email [email protected] with the subject “Unsubscribe” to be removed from our email list. Transactional emails related to active services may still be sent.

3.6 Message Frequency & Rates

• Message frequency varies. You may receive multiple messages per week depending on your engagement.
• Standard message and data rates may apply depending on your mobile carrier and plan.
• We are not responsible for any charges from your carrier related to SMS/MMS.

3.7 Supported Carriers

Our messaging services are compatible with all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers. Carrier delivery is not guaranteed.

3.8 Help

For help or support regarding our messaging, reply HELP to any text message from us, or email [email protected].

4. AI-Powered Communications

Automate Scale AI LLC utilizes artificial intelligence technology to handle certain communications on behalf of our clients. This includes:

• AI-powered phone answering and call qualification
• Automated appointment scheduling via phone, text, or web
• AI-generated follow-up messages and responses
• Automated lead qualification and routing

By submitting your information and consenting to communications, you acknowledge that some or all interactions may be conducted by AI systems rather than human operators. All AI communications are designed to be helpful, accurate, and professional.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember your preferences and form submissions
• Analyze website traffic and user behavior
• Deliver and measure the effectiveness of advertising campaigns
• Improve our website functionality and user experience

You can control cookies through your browser settings. Disabling cookies may limit certain website functionality.

6. Data Sharing and Third Parties

We may share your personal information with:

• Service Providers: CRM platforms (including GoHighLevel), email marketing tools, SMS/calling platforms, analytics providers, and hosting services that assist us in operating our business
• Business Partners: If you are referred to or from a partner, relevant information may be shared to fulfill the service
• Legal Compliance: When required by law, regulation, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

All third-party service providers are required to protect your data in accordance with applicable laws and this Privacy Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business relationship, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

8. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing
• Request a copy of your data in a portable format
• Lodge a complaint with a data protection authority

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your data. As stated above, we do not sell your personal information.

To make a CCPA request, email [email protected] with the subject “CCPA Request.”

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

Automate Scale AI LLC
Email: [email protected]
Website: automatescaleai.com